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Terms And Conditions

Terms And Conditions For The Supply Of Products

 

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website

 

You should print a copy of these terms and conditions for future reference.

 

Your attention is drawn to clauses 9 and 11.

 

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

 

1   Information About Us

 

www.fashionoaza.com is a site operated by fashion oaza.com , Milan Petrovic s.p, Cesta na Dobrovo 49 a, SI-3000 Celje (“We”). We are registered in Slovenia under company vat number SI-37188500. Our email address is: info@fashionoaza.com.

 

 

2   Service Availability

 

We ship EU and worldwide.

 

 

3   Your Status

 

By placing an order through our site, you warrant that:

 

You are legally capable of entering into binding contracts;

You are at least 18 years old; and,

You are resident in one of the Serviced Countries.

 

4   How The Contract Is Formed Between You And Us

 

After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when We send you the Dispatch Confirmation.

We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy

The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We are entitled to refuse any order made by you for any reason.

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

 

5   Consumer Rights

 

If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. If you are an EEA user, as per the agreement, you may cancel a Contract any time within 14 days. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy

 

 

6   Availability And Delivery

Milan Petrovic s.p. has worked with DHL logistics service for many years. DHL manages our warehouse and also our shipments abroad.

Orders will be processed and shipped within 3 days of receipt of payment.

The order is confirmed as soon as we receive the payment (status “confirmed”) and our logistic warehouse starts preparing it (status “working on”). A “working on” order can be cancelled but it’s not possible to add or remove single articles. When the order is “Ready” (ready to be shipped), it is not possible to make any more changes to it.

For orders under €250, shipment costs will be calculated automatically where clients choose to use our shipment services. For orders over this amount, our customer get FREE SHIPPING services in EU.

For USA customers the delivery time is about 2 weeks, New York landed duty paid and minimun order is 1.000 eur.

 

7   Price And Payment

 

Milan Petrovic s.p.  accepts returns within 7 days of the delivery of the order, EEA country 14 days. The procedure for returning merchandise is as follows:

a.The customer must first send a request for acceptance of the return.

  1. The request is then confirmed by our customer services by e-mail who also issue a returns code.
  2. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
  3. Our logistics confirm return delivery of the package.
  4. Confirmation is sent to the customer that the goods received match the returns request.
  5. A credit note or a refund is issued in the customer’s name.

 

If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.

 

The price payable for the Products shall be as shown on the Website. Delivery charges are shown separately when ordering and must also be paid in advance.

Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

Prices are subject to change without notice but changes will not affect orders which We have already accepted.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

Payment for all Products must be by credit or debit card. We accept payment with Visa,  Mastercard,  Maestro. We also accept payments via PayPal.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Only one promotion code can be used per order.

 

8   Our Returns Policy

For details on refunds, please refer to our Returns Policy.

 

9   Our Liability

If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

make good any shortage or non-delivery or incorrect delivery; or

replace or repair any Products that are damaged or defective; or

refund to you the amount paid by you for the Products in question.

We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

Nothing in this contract shall exclude or limit your statutory rights.

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

10   Intellectual Property Rights

 

All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.

 

 

11   Indemnity

 

You agree to indemnify, defend and hold harmless Milan Petrovic s.p., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

 

 

12   Import Duty

 

If you order Products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

13   Written Communications

 

Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

 

14   Notices

 

All notices given by you to us must be given to us at info@fashionoaza.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

 

15   Transfer Of Rights And Obligations

 

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

16   Events Outside Our Control

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action.

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Impossibility of the use of public or private telecommunications networks.

The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

17   Waiver

 

If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

 

18   Severability

 

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

 

19   Entire Agreement

 

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

 

20   Our Right To Vary These Terms And Conditions

 

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which We may decide.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21   Law And Jurisdiction

 

These terms and conditions are to be construed in accordance with the laws of Slovenia -Maribor and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the Slovenian Courts.

 

 

22   After-Sale Service

 

Questions, comments or requests regarding these terms and conditions or our Products should be info@fashionoaza.com.

 

23   Discount Code Terms And Conditions

 

 

Official Fashion oaza Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.fashionoaza.com. To claim your discount, when in the ‘My Bag’ section of your account there is an option to “Apply Coupon”, which allows you to enter the promotional code in order to apply it to the order.

 

Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Discount codes exclude sale, beauty, premium and delivery charges. Discount Codes and related offers are not open to employees of fashionoaza.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

 

Payment in alternate currencies can be enabled by selecting the appropriate flag in the dropdown currency selection menu at the top of the homepage. Goods are supplied subject to our terms and conditions, which can be found at: www.fashionoaza.com/terms

 

 

 

Privacy Policy

 

This Privacy Policy explains what type of personal data we are collecting, how the personal data are used, to whom and in which situations such personal data are disclosed and how you can request the modification or deletion of your personal data that we hold about you. Also, as our website is using cookies, the Cookies section hereof offers you the necessary details in relation hereto.

 

This Privacy Policy is incorporated into and is a part of our Terms and Conditions. Therfore by accepting our Terms and Conditions, you accept this Privacy Policy.

 

In order to complete any purchase transaction on our website you will be asked to subscribe by completing the Form available on our website and which requires various personal data.

 

When completing the Form, you will be asked to indicate your e-mail address, your complete name, your phone number and your gender, the data of your bank accounts and/or card, as well as any other personal information you wish to provide to us.

 

Please note that these are mandatory information requested from you. Whenever a section of the Form is requested as mandatory, such section will be followed by the sign*. The non-completion of such section does not allow you to finalize the subscription on our website.

 

The personal data requested in the form available on our website can be used by Milan Petrovic s.p. for the following purposes:

 

To create your personal account at fashionoaza and to identify you as a user of our website;

To process your orders via our online services and to facilitate your transactions;

To send you text message and e-mail notifications of delivery status;

To send you marketing offers such as newsletters and catalogues either by text messages, phone calls, e-mails or by post;

To contact you in the event of any problems with the delivery of your items;

To offer you customer support relating to the products and services available on our website;

To answer your queries and to inform you of new or changed products and/or services;

To analyze your personal data in order to provide you with relevant marketing offers and information;

To send you surveys in order to give you a possibility to influence our offer and services.

Also, by requesting such data we want to ensure the proper functioning of our website and services and to be able to improve our website and services. Our main purpose is to personalize your experience on our website.

 

We connect your information, including personal data, your usage history etc. in order to provide you tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

 

We mention that we may connect information collected from you through different means or at different times, and use such information obtained from other sources, including third parties. In order to do so, it is sometimes necessary to share this information with other business partners we are working with, such as companies that perform marketing services and other business operations for us.

 

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal data will be deleted. However, we cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

 

We may also disclose your personal data to any governmental, regulatory and/or law enforcement authorities and agencies, to the extent disclosure is required or authorized by law and anytime we believe it is necessary or appropriate to comply with any law, regulation or other governmental request, in order to operate our website properly or to protect and defend our rights against any illegal activity.

 

We may also share your personal data with our group companies, therefore we and/or our group companies may send you information about their products and services or whatever other information they may consider of interest for you.

 

If you consent, we may also share your personal data with third parties (who are not group companies) so that we and/or those third parties may send you information about their products and/or services and any other information they may consider of interest for you. Note that such third parties may have different privacy practices, therefore IDT is not responsible for any aspect in relation with or which results from thereto.

 

Our website may contain links or references to websites of our group companies or third parties, and their privacy policies may differ; therefore, please be aware of this aspect and read their corresponding privacy policies. We mention that we have no control over any other websites than our website, therefore we are not liable for any aspects that are connected with or may result from such other websites.

 

The security of your personal data is a very important aspect for us. Therefore, we use our best efforts to take appropriate measures and to protect again any unauthorized access to or loss, misuse, disclosure of your personal data. In this respect, we implement generally accepted standards of technology security.

 

However, given that there is no perfect security on the internet and no data transmission over internet can be deemed to be 100% secure, we cannot guarantee that any information and data stored on our servers or provided to or from a user will be protected from unauthorized access.

 

By agreeing to this privacy policy, you agree not to hold us responsible for any breach of security.

 

You acknowledge that we may need to host, store or transfer your personal data outside of your country of residency. Although we cannot guarantee the same level of protection of your personal data as may be ensured in the country of our headquarters, we shall use our best efforts to protect your personal data. Please note that however, we cannot be held liable for a security violation that occurs during or in relation to such a transfer.

 

 

 

 

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